Our goal at Best Products is to meet each order with the highest level of customer satisfaction. To ensure a proper warranty claim, return or exchange, we’ve established guidelines to make the process quick and easy. Please carefully read our policy. If you have any questions, do not hesitate to call us at 516-352-2707 during normal business hours M-F 8-4:30 Eastern Time!
ATM Shipping Damage – Remember to always write “Suspect Damage, Subject to inspection” when you sign for every ATM- No Matter What!
Unfortunately from time to time ATMs are damaged in shipping. We are sorry in advance. Should you receive a damaged ATM Machine- Do not panic. We will file any necessary freight claims and replacement requests from the carriers and manufacturers. To help in this process, please do not refuse shipment! WRITE “SUSPECT DAMAGE” When you sign for the ATM. Contact Best Products at 516-352-2707 as soon as possible. Do not dispose of any packaging or shipping documents. Pictures are required by the freight carriers for proof of shipping damage. Please take as many pictures as possible to document damage incurred during shipping. Email these pictures, along with an explanation of damages and an Invoice number to email@example.com and we will proceed with the damage claim. Once approved, a New replacement ATM will be shipped out to you immediately, and the damaged ATM will be picked up in a timely fashion. Please keep the original packing materials. The Damaged ATM must be placed on its original pallet to be returned.
For All Other Products
Please inspect your order at the time of delivery. It is the responsibility of the customer to ensure that all items are accounted for and in proper order before signing for a delivery.If your product is damaged during shipment, you have the option to refuse delivery. Should you choose to refuse delivery, please contact us at 516-352-2707 to arrange refund or replacement product to be sent to you. If only part of your order is damaged or lost during shipment, you may choose to accept the order. Please note the damage and contact us for replacement of damaged or lost items. Any product returned according to these guidelines is eligible for refund and replacement. Any refund issued may be in the form of in-store credit or direct credit to the original method of payment.
ATM Warranty – Manufacturers Warranty
Unless otherwise specified, most retail ATMs come with a one or two year manufacturers parts warranty. Ask your sales rep which warranty applies for your specific model. Please note that this warranty starts the day the ATM ships, and ends exactly 365 days later. This warranty is a manufacturers warranty only, and is subject to that specific manufacturers terms and conditions. Parts excluded from warranty claims are electronic locks, water damage, rodent damage, customer or merchant abuse. If a part is not covered under the manufacturers warranty or out of warranty, you are responsible for any charges including shipping.
- Warranty Procedure. Please call 516-352-2707, email your customer support representative, or email firstname.lastname@example.org. Please provide the ATMs serial number, as well as a description of the defective part. A customer representative will then contact you for a credit card to keep on file or if they have any questions. A manufacturers warranty claim will then be submitted on your behalf. Standard 3 Day Ground Shipping is included for all warranty claims. Expedited shipping is available for additional fees. Once you have received your new part you have exactly 20 days to return the defective part back to the manufacturer in the original box with the enclosed pre paid postage. Failure to return the part within the 20 day period will result in a bill from the manufacturer which you are responsible for. Should you fail to return the part, OR the part is found to not be covered under warranty, your credit card will be billed the exact amount Best Products has been charged by the manufacturer plus a 5% processing fee. We will be happy to provide proof of the manufacturers bill upon request. Failure to follow the manufacturer’s warranty procedure may result in delays or charges.
90 Day Bill & Coin Counter Warranties
All money counters come with a 90 day parts and labor warranty unless otherwise specified. The item must be returned to us, and we will repair it or replace it at no charge. Cleanings, Water Damage, Customer Abuse, Rodent Damage, Spills, and Dropping the machine are not covered under warranty. You are responsible for getting the machine to us and responsible for return shipping or local pickup. If shipping we recommend insuring your machine for the purchased value, and all return shipping will be inclusive with insurance for the purchased value. Certain model machines may come with a longer warranty- up to one year. This will vary depending on the product. Please consult customer service for more warranty details for your particular purchased product.
If you receive your order in error on our part, please contact us at 516-352-2707 within 10 days to arrange proper shipment of your order at no cost to you. Any returns or exchanges made for reasons other than those listed above must be requested within 10 days of original order and are subject to applicable 10% restocking fees and shipping and handling charges. Please note that items must be returned in the same condition they are received.
Return and Exchanges
You may request to return or exchange a NON ATM item within 10 days of the original date of order. The returned item must be new, unused, and in its original packaging. NO EXCEPTIONS. As you know Best Products only sells new equipment. Therefore a 20% restocking fee applies to all returns and exchanges as well as all applicable shipping and handling charges. If the returned item is not in its original packaging, or has been damaged or used- No Credit Will be Given and the item will be returned to you. Special Order Items are Non Returnable.
ATM Machines are excluded and may not be returned or exchanged except in the circumstances outlined under Damaged Shipments or Incorrect Shipments above.
You may cancel your order prior to it shipping at any time. However once the product ships, your right is forfeited. If you ordered online and paid via Credit Card or Pay Pal, you will be refunded minus a 3% processing fee. This fee is to cover part of the processing cost we have incurred to process your transaction. If you paid via ACH, Cash or Wire transfer you will be refunded in full. Special Order Items are non cancellable.