Reliable Multi Brand Local Service & Customer Support
Not all service companies are alike- it’s the differences that make us Best…
When you want something done right, the first time, you call Best first. Service is our strength. From our full time in house service team, to our service monitoring software- Best Products deploys the latest technology to ensure maximum uptime.
Responsive single point of contact for same day service. It starts with your service issues answered “live” with immediate customer support. Most calls are handled with by our phone support team, however if your issue can not be resolved over the phone an on site service call is immediately placed into our service dispatch system. We take pride in our 4 hour average response time which is measured from the time the call is placed until a technician arrives. No other service organization in our market can claim that fast of a response. All of our technicians carry frequently used spare parts ensuring your machine is repaired as quickly as possible. In fact, 95% of all on site calls are closed the same day they were placed. In addition, we have a large local warehouse with a multi million dollar parts inventory, ensuring we have the part you need, when you need it.
Experience when and where you need support, Best Products is here to help. With over 400 years of combined service experience out of our NY office alone, out well tenured service technicians are here to help you when you need us most. From new installations, upgrades, general service or preventative maintenance, our technicians are all factory trained and authorized for all equipment we distribute as well as most of our competitor’s equipment. To make service even more personable, Best Products try’s to assign the same technician to a particular customer. This enables our techs get to know our customers and their equipment, providing them with an unmatched level of service that continuously exceeds expectations.
Equipment We Service
Service Plans & Options
What make us Best are our Differences:
- Single Point of contact
- Toll Free Help Desk answered by a live person
- Average on site service response time of 4 hours from time call is placed
- Tailored On Site Service Plans
- In House factory trained and authorized technicians with parts for 95% of all repairs
- Multi Million Dollar Local Parts inventory
- 95% of all on site calls completed first visit