Our goal at Best Products is to meet each order with the highest level of customer satisfaction. To ensure a proper warranty claim, return or exchange, we’ve established guidelines to make the process quick and easy. Please carefully read our policy. If you have any questions, do not hesitate to call us at 516-352-2707!

Shipping Damage

ATM Shipping Damage

Unfortunately from time to time ATMs are damaged in shipping. We are sorry in advance. Should you receive a damaged ATM Machine- Do not panic- we will file any necessary freight claims and replacement requests from the carriers and manufacturers. To help in this process, please do not refuse shipment! Contact Best Products at 516-352-2707 as soon as possible. Do not dispose of any packaging or shipping documents. Pictures are required by the freight carriers for proof of shipping damage. Please take as many pictures as possible to document damage incurred during shipping. Email these pictures, along with an explanation of damages and an Invoice number to info@bpsands.com and we will proceed with the damage claim. Once approved, a New replacement ATM will be shipped out to you immediately, and the damaged ATM will be picked up in a timely fashion. Please keep the original packing materials. The Damaged ATM must be placed on its original pallet to be returned.

For All Other Products

Please inspect your order at the time of delivery. It is the responsibility of the customer to ensure that all items are accounted for and in proper order before signing for a delivery.If your product is damaged during shipment, you have the option to refuse delivery. Should you choose to refuse delivery, please contact us at 516-352-2707 to arrange refund or replacement product to be sent to you. If only part of your order is damaged or lost during shipment, you may choose to accept the order. Please note the damage and contact us for replacement of damaged or lost items. Any product returned according to these guidelines is eligible for refund and replacement. Any refund issued may be in the form of in-store credit or direct credit to the original method of payment.

Warranties

ATM Warranty – One Year Manufacturers Warranty

Unless otherwise specified, ATMs come with a one year manufacturers parts warranty. This warranty starts the day the ATM ships, and ends exactly 365 days later. This warranty is a manufacturers warranty only, and is subject to that specific manufacturers terms and conditions. Parts excluded from warranty claims are electronic locks, water damage, rodent damage, customer or merchant abuse. If a part is not covered under the manufacturers warranty or out of warranty, you are responsible for any charges including shipping.

  • Warranty Procedure. Please call 516-352-2707, email your customer support representative, or email info@bpsands.com. Please provide the ATMs serial number, as well as a description of the defective part. A customer representative will then contact you for a credit card to keep on file or if they have any questions. A manufacturers warranty claim will then be submitted on your behalf. Standard 3 Day Ground Shipping is included for all warranty claims. Expedited shipping is available for additional fees. Once you have received your new part you have exactly 20 days to return the defective part back to the manufacturer in the original box with the enclosed pre paid postage. Failure to return the part within the 20 day period will result in a bill from the manufacturer which you are responsible for. Should you fail to return the part, OR the part is found to not be covered under warranty, your credit card will be billed the exact amount Best Products has been charged by the manufacturer plus a 5% processing fee. We will be happy to provide proof of the manufacturers bill upon request. Failure to follow our warranty procedure in this order may result in delays.

Money Counter Warranties

All money counters come with a 120 day parts and labor warranty unless otherwise specified. The item must be returned to us, and we will repair it at no charge. Water Damage, Customer Abuse, Rodent Damage, Spills, and Dropping the machines are not covered under warranty.  You are responsible for getting the machine to us and responsible for return shipping. We recommend insuring your machine for the purchased value, and all return shipping will be inclusive with insurance for the purchased value. Certain manufacturers may offer longer parts warranties up to one year. This will vary depending on the product. Please consult customer service for more warranty details for your particular purchased product.

Incorrect Shipments

If you receive your order in error on our part, please contact us at 516-352-2707 within 10 days to arrange proper shipment of your order at no cost to you. Any returns or exchanges made for reasons other than those listed above must be requested within 10 days of original order and are subject to applicable restocking fees and shipping and handling charges. Please note that items must be returned in the same condition they are received.

Return and Exchanges

You may request to return or exchange an item within 10 days of the original date of order. The returned item must be new, unused in its original packaging. A restocking fee applies to all returns and exchanges as well as all applicable shipping and handling charges. ATM Machines are excluded and may not be returned or exchanged except in the circumstances outlined under Damaged Shipments or Incorrect Shipments above.

Thank you!